CANCELLATION POLICY
At The Saanjh Lifestyle Private Limited, we understand that you may need to cancel an order under certain circumstances. We aim to make this process simple and transparent.
Order Cancellation
You may cancel your order within 24 hours of placing it, provided the order has not been shipped.
To cancel your order, please visit the “My Orders” section on our website and select the order you wish to cancel.
Refund for Customer-Initiated Cancellation
If you cancel your order within the eligible time frame (before shipment):
• You will receive a full refund of the order amount
• The refund will be processed to your original payment method within 5–7 business days
• It may take additional time for the amount to reflect in your account, depending on your bank or payment provider
After Shipping
Once an order has been shipped, it cannot be cancelled. In such cases, you may refer to our Return & Refund Policy for further assistance.
Cancellation by The Saanjh Lifestyle Private Limited
We reserve the right to cancel any order under the following circumstances:
• Product is out of stock
• Errors in pricing or product information
• Payment failure or suspected fraudulent activity
• Logistics or delivery limitations
Refunds for Cancelled Orders by Us
If an order is cancelled by us after payment has been made:
• The full amount will be refunded to the original payment method
• Refunds will be processed within 5–7 business days